FAQ's

When will I receive my order?

We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although some bundle items can take up to 3-5 working days from date of payment. Once your order is marked as dispatched your tracking number and courier name will be sent via email so you can track delivery of your consignment online at any time.

How do I track my Item?

Once dispatched, your tracking information will be sent to your registered email address. You can enter these details online via the courier website. If you experience difficulties accessing your tracking information, please contact us by emailing our Customer Care Team at info@lindylou.net and we will be happy to contact the courier directly on your behalf.

 

I have ordered more than one item; will they be delivered together?

As we work from various distribution centres across the UK, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch regulations. Once dispatch has taken place, we encourage our customers to track each of their consignments online or contact us accordingly.

Are you able to deliver outside of the UK?

We offer Global shipping on selected items; however, this service will be at additional charge.

Please refer to the "Shipping Info" section on the item listing and enter your delivery postcode to confirm eligibility or email us for a quote.

How do I return an item?

Print and complete the returns form and send the item back to us in the original packaging.

Can I cancel or amend my order?

We start to process your order immediately after payment. This means unfortunately we are unable to cancel or make changes to your order once you've checked out, so please be sure to double check your order before making payment.

My item is damaged. What should I do?

Firstly, we are very sorry to hear this. We pride ourselves on using quality packaging to keep things protected, but we cannot always control what happens in transit. Please email us at info@lindylou.net with a couple of photographs and we'll do our best to get things sorted for you.

I have missed my delivery! What will happen now?

Not to worry! The courier will leave a card at the delivery location and re-attempt delivery on the next working day. They will also outline further guidelines with respect to re-arrangement of delivery or the option to collect from your local depot.